{"id":1756,"date":"2023-07-26T08:18:05","date_gmt":"2023-07-26T08:18:05","guid":{"rendered":"https:\/\/www.engie-vianeo.com\/conditions-generales-dacces-et-dutilisation-du-service-ma-carte-de-recharge\/"},"modified":"2023-08-01T08:19:20","modified_gmt":"2023-08-01T08:19:20","slug":"general-terms-and-conditions-of-access-and-use-of-the-my-charging-card-service","status":"publish","type":"page","link":"https:\/\/vianeo-int.noprod.db-vianeo.com\/en\/general-terms-and-conditions-of-access-and-use-of-the-my-charging-card-service\/","title":{"rendered":"General Terms and Conditions of Access and Use of the My Charging Card Service"},"content":{"rendered":"
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General Terms and Conditions of Access and Use of the My Charging Card Service<\/h1 >\t\t\t<\/div>\n<\/section>\n\n\n
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FOREWORD<\/h2 >\t\t\t<\/div>\n<\/section>\n\n\n\n

These General Terms and Conditions of Access and Use (the “TCAU”) define the conditions for access and use of the Charging Service between ENGIE Mobilit\u00e9s Electriques and the User. Subscription to the Charging Service implies full and unconditional acceptance by the User of these TCAU as a valid binding contract, and their use of the Charging Service and charging stations is subject to the User’s acceptance and compliance with the rights and obligations foreseen by these TCAU. The User renounces any invocation of other conditions.<\/p>\n\n\n

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DEFINITIONS<\/h2 >\t\t\t<\/div>\n<\/section>\n\n\n\n

Words, expressions or terms with a capital letter are respectively assigned the following meanings:<\/p>\n\n\n

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Application, App<\/strong>: refers to the ENGIE Vianeo mobile application available from iOS and Android stores.<\/p>\n\n\n

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Charging Card<\/strong>: refers to the EV charge card supplied by ENGIE Mobilit\u00e9s Electriques to the User, providing access to Charging stations.<\/p>\n\n\n

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TCAU<\/strong>: refers to these General Terms and Conditions of Access and Use.<\/p>\n\n\n

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Contract<\/strong>: refers to the Contract, formed by these TCAU and the Subscription form, containing the specific stipulations agreed between ENGIE Mobilit\u00e9s Electriques and the User concerning the EV Charging Service.<\/p>\n\n\n

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ENGIE Mobilit\u00e9s Electriques<\/strong>: refers to the supplier of the Service to the User, simplified joint stock company with capital of 2,000,000 Euros, head office listed at 1 place Samuel de Champlain \u2013 92939 Paris La D\u00e9fense Cedex France, matriculated on the Nanterre Register of Trade and Companies with the company number 909 073 363.<\/p>\n\n\n

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Personal Area<\/strong>: refers to the online platform available free of charge to the User, following authentication, via a dedicated section of the ENGIE Vianeo Website or Application, where the User may consult and manage their personal data, view their Contract, and access their invoice history.<\/p>\n\n\n

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Subscription Form<\/strong>: refers to the subscription form to the Contract as completed and accepted by the User on the ENGIE Vianeo Website. The Subscription Form is an integral part of the Contract.<\/p>\n\n\n

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Charging station<\/strong>: refers to an installation located on a public parking area or charging station, which can be used to charge the battery of a single Electric Vehicle at a time, in France (including Corsica) or in the following countries in Europe: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.<\/p>\n\n\n

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Partner Network<\/strong>: refers to all Charging stations accessible to the Services supplied by ENGIE Mobilit\u00e9s Electriques. It is only possible to view all Charging stations via the mobile Application.<\/p>\n\n\n

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Charging Service<\/strong> ou Service<\/strong>: refers to the My Charging Card Service proposed by ENGIE Mobilit\u00e9s Electriques and incorporates the following components: (i) the provision by ENGIE Mobilit\u00e9s Electriques of a Charging Card to the User; (ii) access to recharging an Electric Vehicle at a Charging station; (iii) access to a dedicated Personal Area for all Users; and (iv) access to the User support service for technical issues.<\/p>\n\n\n

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ENGIE Vianeo Website<\/strong>: refers to the ENGIE Vianeo website available at: https:\/\/vianeo-int.noprod.db-vianeo.com<\/a>. <\/p>\n\n\n

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User<\/strong>: refers to the user of the EV Charging Service and Application.<\/p>\n\n\n

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Electric Vehicle<\/strong>: refers to any road vehicle entirely powered by an electric motor and\/or any hybrid vehicle partially powered by an electric motor, and which can store energy using a battery that can be recharged at a Charging station.<\/p>\n\n\n

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ARTICLE 1 \u2013 TERMS AND CONDITIONS OF SUBSCRIPTION TO THE CONTRACT
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Subscription to the Contract is open to natural persons subject to their acceptance and compliance with the Contract, provision of the required details and payment of the subscription fees, the amount of which is indicated on the Subscription Form.<\/p>\n\n\n

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The User must subscribe to the Contract on the ENGIE Vianeo Website. The User must complete all steps in the subscription process and must therefore:<\/p>\n\n\n\n